Join Patrick Lane, Educations Manager with SHIFT, for an overview of the evolution of the Technology First Movement and what a Technology First approach to entails. Four key tenets of a Technology First Approach will be covered. What are “Best Practices” for a Technology First Approach? What are challenges when adopting a Technology First Approach and - if technology is indeed so beneficial - why haven’t all organizations adopted this model of service delivery? All these questions and more will be covered.